REFUND POLICY
Last updated: [October 15, 2025]
1. Overview
At Firestar Creative Agency, we stand behind the quality of our digital products and your satisfaction is important to us.
Because our products are delivered instantly and cannot be returned, all sales are considered final once the download link has been issued.
This policy outlines when and how refunds may be granted in special circumstances.
2. Digital Downloads Only
All items sold on this website are digital products.
No physical goods will be shipped, and once payment is completed, your download link becomes immediately available.
Accessing or downloading the files constitutes completion of the transaction.
3. Non-Refundable Purchases
We generally do not offer refunds for:
Change of mind after purchase
Accidental or duplicate purchases
Inability to operate the files due to lack of compatible software
Failure to download before deleting your email or link
Please read each product description carefully before purchasing.
4. Exceptions & Eligibility for Refunds
A refund may be issued only in the following cases:
The digital files you received are corrupted or incomplete, and replacement is not possible.
You did not receive your download link within 24 hours after payment and have already contacted our support team.
Duplicate payment or technical error on checkout confirmed by our payment processor.
If one of these conditions applies, please contact us within 7 days of purchase at:
📩 digitalfirestar@gmail.com
We will review your request and respond within 7-14 business days.
5. Replacement or Re-Download
Instead of a refund, we may offer a replacement link or renewed access to the files if:
Your download expired, or
The file link was lost or corrupted during transfer.
Our goal is to ensure you get full access to what you paid for.
6. Payment Disputes
Initiating a chargeback without first contacting our support team may delay resolution.
We reserve the right to suspend future access to our products for accounts involved in fraudulent or abusive chargebacks.
7. Contact Us
If you believe you are eligible for a refund, contact us with:
Your order ID
Email address used for purchase
Reason for your request